Free returns do not apply to international orders. Items shipped and sold by sellers must be returned by initiating the return online.įree returns exclude gift cards, food, gourmet gifts, Beauty Box, lamps, wall art, mirrors, furniture, mattresses, Last Act, and area rugs.Items purchased online can be returned to a store or by initiating the return online. What is Macys return policyReturn PolicyWe want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail.Items purchased in a store must be returned to a store. New or gently used cosmetic or fragrance product purchased at Macy's that does not meet your needs will be accepted for return. Shipping and delivery fees are non-refundable. Returned items must be in original, saleable condition with original tags. The return policy at Macy’s allows you to return most items within 90 days of purchase, with or without a receipt of purchase. They state that u201citems being returned. Their policy used to be 180 days but was cut in half in 2019. For non-members, a $9.99 return shipping fee plus tax, where applicable, will be deducted from your refund. For checks you give us to pay for merchandise: When you provide a check as payment, you authorize us to use information from your check to make a one-time electronic finds transfer (EFT) from your account, process the payment as a check transaction, or use a bank draft. Macys gives you a liberal 90 days to return items. Īs of August 2, 2023, return shipping is free for Star Reward members. We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 30 days of purchase.
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